Auto Body Repair Shop: Don’t Worry About Your Car’s Dents
When you have had the unfortunate event of being in a automotive collision, the last thing you need is to have a bad experience with an auto body shop...
When you have had the unfortunate event of being in a automotive collision, the last thing you need is to have a bad experience with an auto body shop not doing their job. A good auto body shop will fix your car back to pre-loss condition, both in appearance and in structural and mechanical integrity. A great auto body shop will almost make you feel like the accident never happened. They should start with customer service better then you get at a good restaurant.
When you buy a car, it may be the right type of car but you might not like the color. The color can mean a lot and even determine how you like the car. Perhaps you buy a car that has the perfect body but is pink. Therefore you will probably want to get the car painted.
You can paint it yourself and can even buy what you need to paint it, but it is usually a better idea to have a professional paint it. Nothing looks worse than a bad paint job on a car. As well, under no circumstances should you paint your car with house paint or spray paint. This may be common sense but it is surprising how many people actually attempt this.
Step 1: Talk to the manager or the shop-owner of the auto body shop you are dealing with, and explain your problem to them coolly and frankly. As most auto body shops rely on word of mouth, it is highly likely that your problem will be sorted out at this step itself.
Next thing to do is be sure to question the person who is estimating your damage, smaller shop owners will usually take care of you personally, and in most cases, actually be involved in the repair process. In most of the larger or chain shops the person writing the estimate on how to fix your vehicle is a salesperson, usually having absolutely no experience repairing cars, not to say that the techs working at that shop wont fix your car correctly, but they may just not feel like rewriting the estimate the way it should of been written to begin with.
Step 2: Find out if there is anyone at a post higher than the manager. If yes, get an appointment fixed with the higher authorities of that auto body shop. Speak to them directly if possible; otherwise just send them an e-mail explaining your problems. If this solution also does not work, try the next step.
Step 3: Submit a formal written complaint regarding the unsatisfactory services to the consumer welfare government office. If the auto body shop you are dealing with is a part of online portals, such as the ‘Better Business Bureau’, you can post your complaint with them online to make it public.
Thus, instead of accepting a repair that is just not right, it is wise to take appropriate actions as listed above. As is popularly said, “Prevention is better than Cure”, it is always better to avoid any such event by making sure you are dealing with a reputed, trustworthy auto body shop functioning in your area.
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categories: business,shopping,tools,vehicle,repair,cars,collision,accidents,parts,auto,body,trucks,insurance,travel
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